COVID-19 Updates

 

We at Smart Automotive have always prided ourselves in taking great care of our employees and customers and we will continue that tradition, especially in the face of the growing concern regarding the coronavirus (COVID-19).
Like so many of you, we have spent the last several days and weeks learning about COVID-19 and how it is impacting our world. For Smart Auto, that means understanding how it affects our employees, customers, and communities, and how we can do our part to prevent the continued spread of the virus. Our driving force through all of this is to make sure our team members and guests are safe.
All Smart dealerships plan to remain open at this time and will continue to follow policies laid out by Iowa and the federal government.

Sales Departments

 
All Smart Automotive sales departments will be open normal business hours. Please check the hours listed at the location you are visiting.

We want to offer touchless car buying during these abnormal times. You can accomplish many of your necessary transactions by phone or digitally, and when you are ready, we can bring the car and final paperwork to you.

  • Shop Online
  • Contact our sales team by email, phone or chat
  • Schedule a Remote Test Drive – we will bring our vehicles to you
  • Complete your sales transaction wherever you feel most comfortable – home, work, or at the dealership

We want to try and accomodate any requests that help make our guests feel more comfortable

Service Departments

 

All service departments will be open for normal business hours, with special service hours for the elderly and vulnerable from 6:30am to 7:30am on Fridays.

  • Our techs will be wearing gloves and wiping down your vehicle with disinfectant
  • Pick up and Drop Off of Your Vehicle – We will come get your car, minimizing your interactions at the dealership
  • Self-checkout for service, where you electronically view your invoice and make service payments online
In response to this developing public health impact, we have increased the frequency of cleaning and sanitizing procedures in all waiting areas. After every vehicle has been serviced it will be wiped down with sanitizer, making sure to hit the major touch points; all exterior and interior door handles, steering wheel, center console, gear shifter/selector, parking brake, radio, touchscreen, start button, driver’s armrest, window/seat/mirror controls, rear view mirror, seatbelt and buckle, bonnet & latch, fuel door, key fob.
Exterior Touch Points
As with most businesses, we are closely following the Centers for Disease Control’s guidelines and recommendations, and will continue to provide excellent service, while taking all precautions to keep our vehicles, facilities, and workspaces clean. Smiles are the new handshake here at Smart Auto.
If you have any questions or concerns, please reach out to any one of our locations.
Thank you,
Dan Kilmer